Returns and Refunds

How to return a product?

Before returning an item, please check our Phabtech Distributions Return conditions, stated in the questions below, to make sure your item is eligible for return.

You have 7 calendar days to notify us that you want to return your product after its reception.

If your return meets all the requirements, your returns can be initiated via our Online Return Form.

You can connect on our website and fill in our Online Return form. Simply Login and go to "My Orders", and open the last order by clicking on “Order details”. If you product is eligible to a return, you will see a button “Return Product”. Click on it to start the return process.
Don't forget to fill the paper return form and pack it with your product to return.

How much time do I have to return a product to Phabtech Distributions?

All items sold on our website, under certain conditions, can be returned within a period of 7 days from delivery date.
Example: If I received my product on Monday 5th, I have until next Sunday 12th to contact Customer Service.

NOTE: You have 7 days to notify us of your return online or by calling Customer Service, from the day you received your purchase.
For defective items, note that you have 7 days to return your product. After this period, we do not accept returns. We advise you to contact the manufacturer if the product has a warranty.

We will arrange a pick-up at your your convenience within 48 hours after you submit the return request.

Note that for pick-up, we will make 2 scheduled attempts.

However, after 2 pick-up attempts, we will cancel the return procedure and you will not be able to return your product to us anymore.

How do I track my return status?

You can track return status using the tracking number provided to you by our logistics partner or via our Order Tracking tool

How long is the quality evaluation process?

Refund process only begins after our Quality Check team has completed the evaluation of your returned item.

We will make sure that your product meets all the requirements for a return as stated in our policies.

This quality evaluation process may take up to 24-48 hours, and the return timeline is as follows:
 
  • United Kingdom - 8 days
  • Countries outside the UK - 14 days
  • DHL shipped and retrieved products - 21 days